FAQs

Holiday Park

Please find below a list of the most popular questions asked. If you have any other questions, please do not hesitate to contact us on 01978 780 277.

Do I need to book at pitch prior to arrival?
How do I book a pitch?
How many people do you allow in a Caravan / Motorhome / Tent?
What is the latest arrival time?
Do you have Arrival / Departure times for staying on the Park?
Do you have any Special Offers, or other discounts?
What is the difference between a Standard pitch and a Deluxe pitch?
Do you have hardstanding pitches, and can I reserve one?
Do you take group bookings?
Do you have minimum night stay periods Bank Holidays and Peak times?
Do you have static caravans or other holiday accommodation?
What do I need to connect to the multi-service bollard on a Deluxe Pitch?
Do you allow dogs on your park?
Are children allowed in the Shippon and Haybank Clubhouse?
Do you allow skateboards and motorised scooters to be used on the Park?
When is the swimming pool open?
You have fishing ponds on site – what do I need to know?
Do you have fishing tackle for hire / fishing bait available on site?
Do you have CCTV to cover the park?
Do you have a Restaurant on the Park?
Do you offer storage for caravans / motorhomes?
Do I need to book at pitch prior to arrival?

Yes, it is essential as we tend to become fully booked during our peak season. If you are taking a last minute trip, please just contact us and we can book a pitch, subject to availability.

How do I book a pitch?

Online Bookings – just simply click on the Online Bookings button, follow the instructions by checking dates and availability, click, pay and your booking is done.
Telephone Bookings – call us on 01978 780 277 – If we are unable to answer your call please leave a message on the answerphone and we will call you back.

How many people do you allow in a Caravan / Motorhome / Tent?

We allow up to a maximum of 5 people per pitch, with one unit (caravan/motorhome/ tent) per pitch. We do not allow more than one family to ‘share’ a pitch.

What is the latest arrival time?

6.00pm is the latest time to arrival for midweek (Sunday to Thursday) and is extended up to 8.00pm on Friday & Saturday. Please let our staff know if you are arriving late as they will be patiently waiting for your arrival.

Do you have Arrival / Departure times for staying on the Park?

Yes – at busy times (all Bank Holiday periods, July & August), all arrivals must be after 2.00pm and departures before 12.00 noon. For other periods of stay we are much more flexible – please ask the Park staff for details.

Do you have any Special Offers, or other discounts?

Yes, we have regular discounts which can be applied to your account when booking. Keep up to date with offers by following our Facebook page.

What is the difference between a Standard pitch and a Deluxe pitch?

Please take a look at our caravan pitches page. Click here.

Do you have hardstanding pitches, and can I reserve one?

Yes, all are large hardstanding and are shown in our Park Map. To select a pitch of your choice, simply select the pitch on the Online Bookings map, or alternatively book by telephone.

Do you take group bookings?

We accept up to a maximum of 3 families in a group booking, but we remind them of our quiet policy after 11 pm which is enforced (see Park Rules).

Do you have minimum night stay periods Bank Holidays and Peak times?

Yes, during our very busy periods we have the following minimum night stays which are stated when you book online.
Please note these are generalised as certain days may have shorter / longer min. stays, depending on demand.

  • Easter: 5 nights
  • May Day: 3 nights
  • Whit: 5 nights
  • August Bank Holiday: 5 nights
  • All weekends from May to September (excluding mid-July to end August): 2 nights
  • Late July to end August (excluding August Bank Holiday): variable from 2 to 3 nights – please call us with your dates on 01978 780 277
Do you have static caravans or other holiday accommodation?

We have ten luxury lodges that can house six people which you can view at plasseylodges.com. In the new year, we hope to open our safari tents and tower apartments which will also be available to enjoy for your holiday.

What do I need to connect to the multi-service bollard on a Deluxe Pitch?

A standard 20-metre caravan electric cable (with 16amp BS4343 round pin connectors), 4 metres of wastewater pipe and 4 metres of ½ inch water pipe to connect to a tap (Hozelock fittings to screw onto the ½ inch water tap). For the Digital TV / Satellite connections, a TV Coax cable of approx. 6 metres would usually be enough, though it does depend on the location of your TV Coax point on the caravan / Motorhome. Please note that TV Coax cables are available for hire from Reception at 50p per night charge and £20 refundable deposit.

Do you allow dogs on your park?

Yes, well-behaved dogs are welcome. The charge is £3.10 per night per dog, and we have provided a large dog exercise area for them (see Park Map). Elsewhere, dogs must be on a short lead at all times due to farm livestock in the surrounding fields, and any accidents need to be cleaned up quickly (dog bins sited around Park). Please also note that pets must never be left unattended.

Are children allowed in the Shippon and Haybank Clubhouse?

We are a family friendly site and both our restaurants provide children’s menus.

Do you allow skateboards and motorised scooters to be used on the Park?

No. Due to Health & Safety issues, we do not permit them on the Park. However we do allow foam footballs, scooters & bicycles, and there are plenty of other activities for children including an indoor heated Swimming Pool, Welsh Castle Adventure Playground, Table Tennis, Badminton, Pool Tables, Arcade Machines, Nature Trail Walks, Golf, Fishing, Cricket / Tennis / Baseball (all played with 100% foam sponge balls).

When is the swimming pool open?

The heated indoor pool is open all season and is free of charge to all customers staying in the park. The opening is 9.00 am – 4.00pm (5.00 pm peak season & Saturdays), during low season please ask the wardens to open the pool for you. As our pool does not have a lifeguard, we ask for no lone swimming and children under 16 to be accompanied by an adult.

You have fishing ponds on site – what do I need to know?

Our ponds are only for the customers staying at The Plassey, we have free of charge 5 Coarse fishing ponds. They are located approx. a 10-minute walk from the caravan park (see Map), and are stocked with a mixture of Carp, Tench, Roach and Perch. Please note that anyone wanting to fish must have a current valid fishing licence, which can be purchased from most Post Offices or online.

Do you have fishing tackle for hire / fishing bait available on site?

Sorry, you will need to bring your own fishing tackle & bait.

Do you have CCTV to cover the park?

We have a state-of-the-art CCTV system that covers The Plassey, recording 24/7, and security barrier that is operational between 10.00pm and 8.00am on the caravan park. Wardens can be contacted 24hrs a day, and we are here to assist & provide the high level of service for all our customers.

Do you have a Restaurant on the Park?

We have a wide range of food outlets at The Plassey Holiday Park: from “edible elegance” in the unique and newly refurbished Shippon Restaurant to a full range of breakfast, lunches & bar meals in the Haybank Clubhouse. For more details, please follow the links to pages for each establishment.

Do you offer storage for caravans / motorhomes?

We do have a storage compound and from time to time have spaces – for details & prices then please call us on 01978 780 277. The storage compound is built with high-security perimeter fencing, and key access is via staff during usual hours of 8.00am until 8.00pm.

Holiday Homes

Who can use my Holiday Home apart from myself?
What is our Security of Tenure?
Are you open all year and can we live here?
Can we hire out our Holiday Home?
Are pets allowed in our Holiday Home?
Who can use my Holiday Home apart from myself?

Your family & friends can use the Holiday Home to enjoy all the benefits associated with ownership at “The Pines” (this is the name of the exclusive Holiday Home area at The Plassey). In addition, you will be able to use the Swimming Pool for exclusive use at special designated times.

What is our Security of Tenure?

First-time purchasers of a new holiday home are given a Licence Agreement which runs for not less than a guaranteed 12 years (10 years on a Front Plot), up to a maximum of 15 years from the date of first purchase. Where a used holiday home is purchased a Licence Agreement will be offered but with the term left from date of original first purchase.

Are you open all year and can we live here?

We open for nearly 11 months a year – from 8th February to 4th January. Outside of this period, you are not permitted to use or stay overnight in your holiday home. We will ask you to provide a named copy of your most recent council tax bill confirming your permanent residential address in the mainland UK – usage of the holiday home as the main residence is not permitted.

Can we hire out our Holiday Home?

In order to keep The Pines as an exclusive holiday homeowners-only park, subletting or renting is not permitted. However, your friends and your family are of course permitted to use the home at any time.

Are pets allowed in our Holiday Home?

Yes, they are. We have a specific Dog Exercise area near to The Pines where they are permitted off-lead, plus with over 3 miles of Nature Trails over The Plassey parkland (on-lead along this area due to farm livestock).

Food & Drink

Is the Restaurant family friendly?
Does the Shippon Restaurant & Bar allow dogs into the restaurant?
What are the Shippon Restaurant & Bar opening times/days?
Can we have a drink at the bar without ordering a meal?
Is the Golf Clubhouse open to non members & families?
Is the Restaurant family friendly?

The Shippon Restaurant & Bar welcomes families throughout the day and early evening, the last sitting for families with children under 12yrs is 7pm. Haybank Clubhouse also offers food for the family for breakfast, lunch and dinner.

Does the Shippon Restaurant & Bar allow dogs into the restaurant?

Sorry, we do not allow dogs in any of the areas within our restaurant due to our strict hygiene standards.

What are the Shippon Restaurant & Bar opening times/days?

Please check our website for updated times: shippon.com

Can we have a drink at the bar without ordering a meal?

Yes. Customers are welcome to enjoy a drink from the bar or a hot drink without having to order a meal.

Is the Golf Clubhouse open to non members & families?

Yes, Haybank Clubhouse is extremely family friendly and is open to both members & non-members, 7 days a week, 8 am until late for both food & drink.

Retail Village

What days is the Craft & Retail Centre open?
Is admission and car parking free?
Do you have suitable access for disabled and wheelchair users?
I am interested in a particular product / service – how do I find out more information?
Are Coaches welcome?
Do you cater for Weddings and other Special Occasions?
Who do you contact regarding vacant Craft/Retail Units or Office Studios?
Do you cater for Weddings and other Special Occasions?
What days is the Craft & Retail Centre open?

Our bespoke independent businesses strive to be open 7 days a week from 10.30am until 5.00pm. As each independent is run separately, hours do differ and some shops are closed on a Monday. See our directory for details.

Is admission and car parking free?

Yes, and we also have ample car parking situated close to the shops, so it’s easy to visit and browse.

Do you have suitable access for disabled and wheelchair users?

Yes. Most* of the area is suitable, and we also have a toilet specifically for disabled / wheelchair users.
*Please note some access for the Craft & Retail units is slightly restricted due to the nature of the converted Edwardian buildings.

I am interested in a particular product / service – how do I find out more information?

If you visit the Directory page, you will find a list of the relevant information to the independent businesses, so that you can find out further details.

Are Coaches welcome?

We welcome coaches but please call us on 01978 780 277 to inform us of your intended date of arrival. If visitors by coach are likely to use e.g. the Restaurant, the coach driver will need to pre-book with the particular establishment (see Directory page).

Do you cater for Weddings and other Special Occasions?

The Shippon Restaurant & Bar is available to host Wedding Receptions, Blessings, Private Dining with own bar and other Special Occasions, and also has facilities for Conferences – please call them on 01978 780 999 where they would be delighted to discuss further details with you.

Who do you contact regarding vacant Craft/Retail Units or Office Studios?

Sarah Brookshaw deals with all enquiries regarding available Craft/Retail Units or Office Studios on 01978 780277 or email sarahb@plassey.com

Do you cater for Weddings and other Special Occasions?

The Shippon Restaurant & Bar is available to host Wedding Receptions, Blessings, Private Dining with own bar and other Special Occasions, and also has facilities for Conferences – please call them on 01978 780 999 where they would be delighted to discuss further details with you.

Golf

Do I need a golf handicap to play Plassey Golf Club?
Do I need to book a Tee Time to play at Plassey?
Is the clubhouse open to non members, and do you offer food and refreshments?
Can I hire clubs and equipment or must I have my own?
Do you have a Dress Code on the course?
How do I become a member of Plassey Golf Club?
Do you have a practise area at Plassey Golf Club?
Can my children play golf at Plassey Golf Club?
Do you have a Golf Professional who offers lessons?
Do I need a golf handicap to play Plassey Golf Club?

Unlike some clubs, you do NOT require a golf handicap to play at Plassey Golf Club and we actually encourage new beginners to the game of golf by offering lessons by our Golf Coach if required.

Do I need to book a Tee Time to play at Plassey?

If you wish you can book a Tee Time beforehand by calling 01978 780020 but in general this is not necessary. However please be aware that club competitions do take place on most Saturday mornings and sometimes Sunday mornings so we suggest calling the clubhouse on 01978 780020 if you are planning to visit us at the weekend. Please take a look at our website and click ‘Fixtures and Competitions’ for more details.

Is the clubhouse open to non members, and do you offer food and refreshments?

Our clubhouse is open to non-members and we cater for golfers and non-golfers alike including families who find the environment very friendly and relaxing. We offer a fine selection of food and drinks from cooked breakfasts and snacks to full 3-course meals. All food is freshly prepared and cooked and competitively priced.

Can I hire clubs and equipment or must I have my own?

Visitors can hire clubs and balls for Academy Short Course but you will need to bring your own clubs for our main course. In addition trolley and buggy hire is also available.

Do you have a Dress Code on the course?

A dress code does apply on the main course, we ask that tailored trousers or shorts and a collared shirt, no football/sports tops and sorry no blue denim jeans. Also for safety reasons we ask for golf shoes to also be worn on the main course. No dress code is required on the Academy Short Course, Driving Range or in the clubhouse.

How do I become a member of Plassey Golf Club?

Annual membership is available. Please contact our clubhouse on 01978 780020 for more details and to obtain an application form.

Do you have a practise area at Plassey Golf Club?

We have practise nets and a putting green, plus an 8 bay driving range. In addition, we also have an Academy Short Course which is open between April and October which is ideal for beginners or those wishing to improve their short game.

Can my children play golf at Plassey Golf Club?

Junior golfers over the age of 8 years are welcome on the main course with adult supervision if they are of a good standard to play 9 holes. Plassey Golf Club operates a Child Protection policy and this policy is displayed on the clubhouse notice board. There is no age restriction on the Academy Short Course as long as they are supervised by an adult/parent.

Do you have a Golf Professional who offers lessons?

Our Golf Coach is Lewis Harper who offers individual lessons, and regularly holds Roll Up Sessions & Beginners Lessons which are suitable for all age groups and abilities. During the summer months, Lewis also holds regular Junior Golf Sessions. For further information, please call Lewis on 07538 132 537.

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